Refund policy

We want you and your cat to love your order.

• 14-day right to cancel: You may cancel or return within 14 days of delivery, in line with your consumer rights. Items should be unused and in original condition.
• How to start: Email [your support email] with your order number before returning anything, and we'll send instructions.
• Damaged, wrong, or non-delivered items: Contact us (with a photo where relevant) and we'll replace or fully refund — at no cost to you.
• Refunds: Approved refunds go back to your original payment method within 5–10 business days.
• Return shipping for change-of-mind returns is [customer's responsibility / covered by us — you decide]; we'll always provide the address.